Told that you are on a Federal
Government Watch List?
Problems printing your boarding pass at the kiosk or from
home? Experience other delays while checking-in for flights?
Our Office of Transportation Security Redress is here to
help with our new Traveler Identity Verification Program.
Why am I having these problems?
TSA and the airlines are required to check and confirm that
you are properly identified prior to your flight for safety
and security. You may experience inconveniences when you
present your identification during check-in due to mistaken
identity or incorrect information. Our Traveler Identity
Verification Program works with the relevant parties (including
airlines) to resolve any inaccuracies or inconsistencies
that may have resulted in misidentifications.
Am I on the No-Fly List?!
If you receive a boarding pass, you are not on the No-Fly
List. Most commonly, passengers who are told that they are
on the No-Fly List have, in fact, a similar name to an individual
on the Watch Lists.
What do I need to do?
You are invited to participate in the TSA Traveler Identity
Verification Program by completing and returning the following
information to TSA:
Traveler Identity Verification Form (WORD 145 KB)
A copy of your U.S. passport OR
Copies of three of the
o Driver’s License
o Birth Certificate
o Voter Registration
o Military ID Card
o Naturalization Card
o Government ID Card
How does TSA review my information?
Your submission is reviewed to determine if the delays are
caused by mistaken identity or incorrect information. TSA
will respond to you in writing and provide air carriers with
your identifying information to help properly identify you
at check-in and expedite your future travel.
in the Traveler Identity Verification Program, but I’m
still experiencing problems.
Airline check-in procedures must still be followed. We currently
distribute the Watch Lists to the airlines, who compare your
reservation information to the Watch Lists prior to your
flight. The airlines use varying procedures and technology
to conduct this comparison, which could inadvertently lead
to continued delays.
We are developing a program called Secure Flight to enhance
the security of air travel in the U.S. while reducing security-related
delays for the traveling public. It will allow the federal
government, instead of individual airlines, to compare passenger
data against the Watch Lists prior to check-in at the airport,
while fully protecting privacy and civil liberties.
Our goal going forward is to ensure travelers' security
with minimal disruptions.
Please note that you will be subject to screening procedures
at the checkpoint. Every passenger will still walk through
a metal detector, their carry-on bags will still be X-rayed,
and every checked bag will still be screened for explosives.
Additionally, you may be randomly selected at the airline
counter or upon arrival at the checkpoint for secondary screening.
We will continue to work with travelers to minimize any
unnecessary delays. We will continue to look at process and
technology improvements to ensure a safe and efficient travel